Refund Policy

 

Important Returns and Exchanges

We will not accept unauthorized returns of Hair Extensions. If you receive your purchase and are in any way unhappy with it please contact us. Please also note...once the hair has been removed from its original packaging we are unable to accept a return. If you have been authorized to return a product it MUST be returned in its original packaging and in the same brand new condition in which you received it. If an item is returned and we deem that it has not been returned to us in the original brand new condition in which it was sent then the item will be returned to you at your cost and no refund issued. If you have purchased BLAC kITTY COUTURE Extensions please inspect the hair BEFORE removing the bindings from the hair. Once the bindings have been removed we cannot accept a return. If hair has been cut or colored/altered in any way returns cannot and will not be accepted under any circumstances. We offer no warranty or guarantee on hair that has been colored. Do so at your own risk. If a clip is loose these can easily be restitched back on using normal needle and thread. If a clip is broken we will happily send you a replacement clip so that you can sew it back on. We will even include a few spares for you. Clips can and do break/come loose etc and as such we will replace the clip, but not the entire hair extension set. Clips are considered a consumable part of the hair extensions. Removing the bindings indicates acceptance on your part that the hair is in good condition and suitable for your use. If we are refunding your purchase for any reason only a refund of the purchase price will be issued. Postage costs are non-refundable. Return postage is at the expense of the purchaser. We will not cover return postage costs and parcels marked "Return to Sender" will be refused. Hair Extensions are classed as”human product” Health Department regulations restrict us from accepting returns of Hair Extensions. If you are unsure of a color please call us on WhatsApp +14435097401